So much has change in marketing over the last 6 years. A Company who sells to consumers have so many great options to assist in both selling and servicing prospects and customers.
Online engagement tools include:
Builder Trend and other customer communication tools.
Teledini.com ( Live chat, Click to call, live video chat and more)
Social Media platforms.
It's a no brainer that the faster and better your business communicates with a prospect, the higher the likelihood that prospect becomes a customer, and once a customer the higher the probability they are a happy customer.
Lets focus on the easiest of the bunch, live chat services. Teledini.com a client of mine offers a pretty compelling case to add Live Chat software to your site based on the overwheming number os statistics on its value. There are lots of options, so feel free to check out live chat providers on a google search.
Its simply. You install (or your web firm) a simple code on your site, and BAM your ready to connect live with anyone visiting your site. You can answer questions, give pricing, direct them to other resources and set appointments.
Consistently the number one reason a business doesn't sell to a prospect is they failed to follow up on a request for information in a timely manner.
Live chat and click to call solves that issue. I use live chat all the time for service and sales questions I have about a service online. I bet your prospects do too!
